Healthcare Blog

Archive for December, 2016

Nurses! Get Inspired & Connected on Planet Improv

Posted by capcityspeakers on December 22, 2016

by Beth Boynton, RN, MS

Things are cooking in the Medical Improv world.  Recent workshops at Rutgers Medical School and Bay State College and the first train-the-trainer book,  Medical Improv:  A New Way to Improve Communication Skills & 15 Activities You Can Teach STATis scheduled to be published early in 2017.

If you’d like spice up your holiday party,  try this super fun activity with your team described on Medline post: De-Stress and Improve Communication with Medical Improv!

Also, I’m VERY happy to announce five Medical Improv programs through Capitol City Speakers Bureau!  This one was designed for “Nurses’ Week, but if your team needs a boost sooner, please contact Capitol City at 1-800-397-3193.

Get Inspired and Connected on Planet Improv!

An Out of this untitled-design-40World Experience for Nurses Only! It is no secret that nurses face relentless high-stakes high-stress work with little time to come together for pure fun. On Planet Improv, nurse colleagues are guaranteed to have a great time together while building positive relationships. Join Medical Improv Practitioner Beth Boynton, RN, MS as she facilitates a variety of easy-to-do and playful activities that will leave nurses feeling engaged, connected, and inspired about their work. Whether staff actively participate or watch, this interactive workshop is always a one-of-a-kind and memorable experience!

(P.S. If you want to offer a similar workshop for ALL healthcare professionals I’m pretty sure Capitol City Speakers Bureau will be happy to help and so will I!)

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The Patient Experience is Digital Too

Posted by capcityspeakers on December 12, 2016

by Kristin Baird

When we think of the patient experience, we often think of the many touchpoints during a face-to-face interaction. In today’s world, digital encounters are an important part of the overall experience as well.

This past week, my husband had a battery of tests in follow-up to a physical exam. He was a bit anxious about having the tests, and then having to wait for the results. He was both impressed and relieved to have prompt results delivered to his smartphone through the online portal. He could see the results and where he fell within the normal ranges. But what impressed him the most was that his physician also sent a personal note with a summary of her impressions and next steps – all in layman’s terms. Within 10 minutes of her note, he received a text from Walgreens that his new prescription was ready for pick up.

In this example, the digital experience included imparting information (test results) as well as reassurance and next steps provided through the personal email.

Rewind the clock a few years, and he’d still be waiting for the results that would be delivered via phone call or office visit. The waiting and wondering was stressful for patients and the follow up was often overwhelming for the providers and their staffs.

We are fortunate to be living in a world where we can use our smart phones for everything from ordering pizza to scheduling rides and appointments. In healthcare, smartphones have become the lifeline to information and engagement. My concern is that in some organizations, anything digital is technology that sits within the IT silo, rather than cross pollinating with the patient experience goals and strategies. Let’s make sure we’re talking to each other internally. We have great opportunities to continue making the patient experience more seamless, efficient and enjoyable.

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Paying It Forward

Posted by capcityspeakers on December 1, 2016

by Chad Hymas

soldier

Most of us know what the above title means. And I’m hoping that we have all had the opportunity to do this. It is so simple to do that I think it would happen more often if we just thought about it.

I have a friend that works at a restaurant and he told me that every week, a widower comes in for dinner and, while there, he’ll look around for a family (usually a large family having dinner) and when he goes to pay his bill, he’ll ask the hostess if $75.00 will cover their bill. When she says yes, he leaves her enough to cover the tab and the tip. After he leaves, and has been gone for several minutes, she goes over and tells the family what had happened – that their bill has been taken care of. They are completely surprised!   And so very grateful.

He also left enough money for them to have dessert or take a couple of pies home!! They look around trying to find this person, but she told them he had left quite a while ago. All he asked is that they enjoy their dinner and that if they ever have a chance to help someone (in other words, pay it forward), they do.

I actually see this all the time – I see people at a grocery store tell the cashier as she gives her a hundred bill, to have that go for the groceries for the woman behind her, who has a few kids with her and a lot of groceries.

I see lot of this kind of generosity at the airport; especially people wanting to buy a cup of coffee or dinner for servicemen who have just been deployed. I had the opportunity to do this a few weeks ago and posted it on Facebook:

It never fails. I always run into these selfless people as I travel, especially through Atlanta. And it usually goes something like this:

ME: Sir/Gentlemen, I simply want to thank you for the freedom you grant me. May I shake your hand and buy you lunch/dinner?

SOLDIER: [Before speaking to me, they USUALLY ALWAYS drop to one knee, my level. I never ask them to. They just do it. Talk about respect. I’m not saying I deserve it, nor request it. I’m simply saying it is truly my honor to meet them and show my gratitude; and, as if it is ingrained in their DNA, they passionately demonstrate this type of love by flipping the scenario and treat me as though it is an honor for them to serve, meet and protect me. They don’t even know who I am! Names have not yet been exchanged. But I know who they are. They are heroes! Can you imagine what kind of a country we would have if we were all like this? Had this kind of selflessness towards others? This kind of compassion and unconditional love? This desire to serve and sacrifice?]

“Sir, it is our pleasure to serve you. We are fine. You don’t need to buy us dinner.”

ME: Please, I insist. I would love to break bread with you.

SOLDIER: “Ok sir, but know that this is not necessary.”

Read the rest of this entry »

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